1. Return Eligibility

Products may be returned within 7 days of delivery if they are unused, in original packaging, and have manufacturing defects. Paint products that have been opened, mixed, or partially used cannot be returned unless there is a manufacturing defect.

2. Manufacturing Defects

If you receive a product with a manufacturing defect, please notify us within 48 hours of delivery with photographic evidence. We will arrange for inspection and, if confirmed, provide a replacement or full refund at no additional cost.

3. Wrong Product Delivery

If you receive a product different from your order, please contact us immediately. We will arrange for the correct product to be delivered and collect the wrong product at no charge to you.

4. Damaged During Transit

Products damaged during shipping must be reported within 24 hours of delivery. Please provide photographs of the damaged packaging and product. We will provide a replacement or refund after verification.

5. Color Mismatch

Minor variations in color may occur due to screen display differences and lighting conditions. Color samples should be tested before full application. Returns based solely on color preference are not accepted unless there is a significant deviation from the specified color code.

6. Refund Process

Approved refunds will be processed within 7-10 business days of receiving the returned product. Refunds will be issued to the original payment method. Shipping charges are non-refundable unless the return is due to our error or product defect.

7. Bulk Orders

Bulk orders (more than 50 liters or 10 units) have special return conditions. Please contact our sales team for specific terms applicable to large quantity purchases.

8. Non-Returnable Products

The following products cannot be returned:

Opened or partially used paint containers
Custom-mixed or specially tinted products
Products purchased on clearance or special discount
Products beyond the 7-day return window
Products without original packaging and invoice

9. Return Shipping

For returns due to manufacturing defects or our errors, we will arrange and pay for return shipping. For other eligible returns, shipping costs are the responsibility of the customer. We recommend using a trackable shipping service.

10. Inspection and Verification

All returned products are subject to inspection and verification. We reserve the right to refuse refunds if the product has been used, damaged due to mishandling, or does not meet our return criteria.

11. Exchange Policy

Exchanges are available for products with manufacturing defects or incorrect orders. The exchange product will be shipped after we receive and verify the returned item. No additional charges apply for exchanges due to our error.

12. Technical Consultation

Before purchasing, we encourage customers to consult with our technical team for product selection and application guidance. This helps prevent returns due to incorrect product choice or application issues.

13. Contact for Returns

To initiate a return or refund request, please contact us:

Email: manasacoats@gmail.com
Phone: +91-8861005377
WhatsApp: +91-8861005377

Please provide your order number, product details, reason for return, and supporting photographs if applicable.

Last Updated: 14 January 2026

Refund and Return Policy